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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Microsoft Dynamics 365 Customer Experience Analyst : Configure relationship behaviors

In Microsoft Dataverse, relationship behaviors define how records in related tables interact with each other, especial...

3 months ago

Transform customer support with case summary auto-enablement

Summarization features like case summary are now automatically enabled for all users of model-driven apps that use the incident entity. If you...

7 months ago

Sales Order Agent in Microsoft Dynamics 365 Business Central: Now in public preview

We’re pleased to share that the Sales Order Agent for Microsoft Dynamics 365 Business Central is now available in paid public preview. The pos...

8 months ago

Business Central 2024 wave 2 (BC25): Wildcard search (* and ?) in AL Explorer

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

1 year ago

Try the new outbound dialing experience in Dynamics 365 Customer Service

The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience. The po...

2 years ago

Dynamics 365 Business Central: How to add a picture to Item Category (Manage item picture by group) – Customization

Hi, Readers.Early this morning, I saw a very interesting question on the Dynamics 365 BC forum, Display Media (or BLOB) on page based on selec...

2 years ago

How to choose a CRM consultant

Negative experiences with your current Customer Relationship Management (CRM) system may have led you to the decision to replace it with a mod...

3 years ago

Utilizing Microsoft Dynamics 365 at its True Potential

Microsoft Dynamics 365 has many features and capabilities that make it an excellent choice for any type of business function or industry. It o...

3 years ago

Powerful new features in Dynamics 365 Marketing

Powerful updates for Dynamics 365 Marketing are upon us with wave 1, and now wave 2 is right around the corner. A summary of features include:...

3 years ago

Cutting Storage Costs for Microsoft Dynamics 365

With the Microsoft Power Platform Dataverse storage price increases in full effect, you should ask yourself if you are truly getting va...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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