Microsoft Dynamics 365 Customer Engagement: Latest updates

How to Configure Dynamics 365 Customer Service Copilot: Ask Question

In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…

Dynamics 365 Contact Centre – worth it or not?

As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did...

The future of retail with Dynamics 365 AI-powered ERP solutions

This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution. The post The futur...

How to Write and Understand a Dynamics CRM Plugin

 Here’s a sample plugin code in Dynamics CRM written in C#, along with a detailed explanation of each line. This plugin will update the "...

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

Async Save Feature+ Xrm.WebAPI+ Prevent Save – Conditionally restrict save for xrm webapi retrievemultiple call on save event Dataverse/ Dynamics 365

In this informative blog, you'll discover how to use Xrm.WebAPI.RetrieveMultipleRecord to create an asynchronous JavaScript function that rest...

Guide to Debugging Code with Console Apps for Plugins, Azure Functions, and Custom Workflows in Microsoft Dynamics 365

If you're a developer working with the Microsoft Dynamics 365 platform, you'll be interested in this guide to debugging code with console apps...

History of Dynamics 365 Business Central/NAV

This is a history of the various versions of Dynamics 365 Business Central/NAV. (Ignore some minor versions and region-specific versions) Summ...

The public preview for Dynamics 365 Business Central 2023 release wave 2 (BC23) is available

Hi, Readers.The public preview environment for Dynamics 365 Business Central 2023 release wave 2 (BC23) is available now. SaaS In Dynamics 365...

D365 CRM Entity Relationships

In this post, we delve into the different types of entity relationships in Microsoft Dynamics 365 CRM and offer insights into how they work. U...