Microsoft Dynamics 365 Customer Engagement: Latest updates

Evolving the Dynamics 365 ERP Model Context Protocol (MCP) Server 

Microsoft is extending that foundation with two major advancements: The Dynamics 365 ERP MCP server is evolving from static to dynamic. This...

Dynamics 365 Field Service : Embed apps in Field Service

In today’s fast-paced field service environments, technicians and back-office staff need highly tailored tools to perform their work efficient...

Dynamics 365 Field Service : Configure properties and property templates

Field Service operations often involve handling complex service tasks across diverse assets, each with their own specifications—like dimension...

How to Configure Dynamics 365 Customer Service Copilot: Ask Question

In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…

WhatsApp, Text SMS, and Live Chat Integration – Dynamics 365 Omnichannel suite by Inogic!

As we step into the festive season of Christmas and New Year 2025, it’s time to rethink how you connect with your customers. In today’s custom...

AI and Microsoft Dynamics 365: The future of CRM | 2 May 2024

Join us in 'AI and Microsoft Dynamics 365: The future of CRM,' which features insights from Mark Robertson (Microsoft’s Strategy & Technol...

How to improve sales with the map plugin for Dynamics 365?

Businesses must enhance their sales processes to stay competitive in the current fast-paced business environment. With Dynamics 365 Map, enter...

Manage Operations Better with Dynamics 365 Portal

The future of customer service is self-service, and businesses that have realized this will come out on top. The days when customers had to ca...

CHANGE USER BUSINESS UNIT WITHOUT REMOVING SECURITY ROLES IN DYNAMICS 365

When it comes to Dynamics 365, business units, users, and security roles are interdependent, forming the backbone of the security model in the...

D365 CRM Entity Relationships

In this post, we delve into the different types of entity relationships in Microsoft Dynamics 365 CRM and offer insights into how they work. U...