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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Identify your customers with enhanced authentication

We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for l...

4 months ago

We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general ...

4 months ago

We are announcing the ability to use enhanced real-time translation (RTT) in Dynamics 365 Contact Center. This feature will reach public previ...

10 months ago

Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-...

4 years ago

Managing workforce availability efficiently is essential for delivering consistent and high-quality customer service. A well-structured shift ...

1 year ago

We have launched the ability for Copilot Email Assist to provide email template recommendations. How does this affect me? Copilot Email Assist...

9 months ago

If you're looking to optimize your data merging workflow in Dynamics 365, this post is a must-read. This tutorial provides a step-by-step guid...

2 years ago

We are announcing Bullseye routing with User groups in Dynamics 365 Contact Center. This feature will reach public preview on July 17, 2026. H...

1 month ago

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...

1 year ago

We are announcing the ability to create volume spike alerts and in-app notifications in Dynamics 365 Customer Service and Dynamics 365 Contact...

16 hours ago

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