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Dynamics 365 Contact Center

View merged Lead, Contact or Account details in Dynamics 365

If you're looking to optimize your data merging workflow in Dynamics 365, this post is a must-read. This tutorial provides a step-by-step guid...

2 years ago

Microsoft Dynamics 365 Contact Center earns HITRUST certification, advancing secure, AI-powered healthcare engagement. The post Raising the ba...

11 months ago

We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in D...

10 months ago

If you're using Dynamics 365 Views and the Advanced Contact Lookup feature in the Customer Service workspace, you may have encountered the iss...

2 years ago

We are announcing the ability to use role-based access for agents and customer service representatives using Microsoft Entra ID within Dynamic...

1 month ago

Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives bri...

4 months ago

Introducing Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved reliabili...

5 months ago

We are announcing the ability to use planning group support in Adherence tracker in Dynamics 365 Customer Service and Dynamics 365 Contact Cen...

14 hours ago

We are announcing the ability to block capacity for consulted conversations in Dynamics 365 Contact Center. This feature will reach general av...

10 months ago

We are announcing Bullseye routing with User groups in Dynamics 365 Contact Center. This feature will reach public preview on July 17, 2026. H...

1 month ago

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