All Articles Videos Podcasts

Dynamics 365 Contact Center

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations

We have launched the ability for Copilot Email Assist to provide email template recommendations. How does this affect me? Copilot Email Assist...

9 months ago

We are announcing the ability to use enhanced real-time translation (RTT) in Dynamics 365 Contact Center. This feature will reach public previ...

10 months ago

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...

1 year ago

Introducing Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved reliabili...

5 months ago

We are announcing Bullseye routing with User groups in Dynamics 365 Contact Center. This feature will reach public preview on July 17, 2026. H...

1 month ago

We are announcing the ability to create volume spike alerts and in-app notifications in Dynamics 365 Customer Service and Dynamics 365 Contact...

17 hours ago

We are launching the manage routing rules in bulk feature for Dynamics 365 Contact Center. This feature grants administrators the ability to c...

1 year ago

We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

4 months ago

The Microsoft 365 licensing report now supports a cost center analysis based on cost center values stored in an Exchange custom attribute. The...

2 years ago

Hi, Readers.The public preview environment for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available now. In Dynamics 365 Busi...

1 year ago

Get the latest Dynamics 365 and Power Platform content in your inbox

A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.

Weekly updates Unsubscribe anytime Fresh community picks