A Complete FAQ Guide to AI-Powered Next Best Action in Microsoft Dynamics 365 CRM
CRM systems contain valuable customer data, but data alone doesn’t tell users what to do next. Sales representatives, service agents, an...
Dynamics 365 Commerce
CRM systems contain valuable customer data, but data alone doesn’t tell users what to do next. Sales representatives, service agents, an...
Microsoft is adding new Entra service plans—Conditional Access for Agents and ID Protection for Agents—to Microsoft Agent 365 and Microsoft 36...
We are announcing the ability to enable question-level weighting for quality evaluation scoring in Dynamics 365 Customer Service. This feature...
Microsoft Teams is enhancing Interpreter simultaneous mode with distinct speaker voices, reduced visual distractions, audio activation confirm...
Restricted SharePoint Search (RSS) in SharePoint Online will retire by January 31, 2027, with new enablement blocked from July 31, 2026. Organ...
Have you noticed the new Cowork UI in the Microsoft 365 Copilot app? Overnight, the experience got a proper makeover in Frontier — a...
We’re adding inline commenting support for Markdown files in OneDrive and SharePoint, making it easier for teams to review, discuss, and colla...
Teams Rooms on Windows users can now benefit from next generation IntelliFrame features on certified AI-capable cameras with on-device video p...
Outlook on the web and the new Outlook for Windows now support will support new settings for loading external images. New settings will allow ...
While validating some Dynamics 365 Field Service data recently, we came across an interesting scenario where SQL4CDS and Advanced Find returne...
Azure
Microsoft 365 Sharepoint
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