Dynamics 365 Commerce

How to Build an AI-Powered CRM Using Dynamics 365 and Azure OpenAI

Introduction Customer Relationship Management (CRM) has evolved far beyond storing contact details and tracking sales opportunities. In today&...

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How AI Agents in Dynamics 365 Sales Are Changing the Way Sales Teams Work

Sales teams today are expected to do more, faster, with less manual effort and less guesswork. That is the exact gap Microsoft is closing with...

Dynamics 365 + Copilot: The Future of CRM and ERP Automation

Introduction Artificial Intelligence has moved beyond being a futuristic concept—it is now a practical business necessity. Organisations acros...

Using Xrm.Copilot.executeEvent to bring Copilot Studio into Your Model-Driven App

Modern business applications increasingly rely on AI to provide users with insights rather than just data. However, there are many scenarios w...

5 Dynamics 365 Productivity Apps That Simplify Everyday CRM Work

How many clicks does it take to complete a simple task in Dynamics 365? For many teams, the answer is “more than it should.” Copying similar r...

Make Your Test Data Less Boring with M365Mutator

Testing Microsoft 365 scenarios often involves test data. If the data is stale or always the same, it might not generate good results or help ...

How Sprinklr leverages Microsoft Azure Cobalt 100 VMs for massive scale

Business Central 2026 release wave 1 (BC28): Show Currency Symbol/Code and Currency Symbol Position

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.3) is generally available. More details: Cumulative Update Summary for Micros...