Dynamics 365 Commerce

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Dynamics 365 Contact Center- Use representatives for commercial proactive engagement

We are announcing the ability to use representatives for commercial proactive engagement in Dynamics 365 Contact Center. This feature will rea...

M365 Admin 2 months ago 3

Article

Update: Release of this feature has been updated. We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 3...

M365 Admin 2 months ago

Article

We are announcing the ability to increase agent accuracy by grounding the agent in customer insights in Dynamics 365 Customer Insights –...

M365 Admin 2 months ago 1

Article

Microsoft has announced that the Microsoft 365 Usage Analytics Power BI app will retire on August 1, 2026. The alternative is the usage report...

Office 365 for IT Pros 2 months ago 15

Article

Clara had a ritual every Sunday evening. Laptop open, coffee going cold beside her, spreadsheet on one screen and her team's calendar on the o...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 2 months ago 9

Article

🚀 Microsoft Power Platform Training Become a Power Platform Expert in 90 Days Learn Power Apps, Power Automate, Dataverse, Power Pages, Copil...

Softchief Learn 2 months ago 16

Article

Hi, Readers.Today, I’d like to briefly share the latest method for downloading Microsoft partner resources. Recently, I was asked what t...

Dynamics 365 Lab 2 months ago 11

Podcast

Surface every AI agent in your tenant and expose the ones throwing security signals — across both the IT and SOC view. Triage high-severity al...

Microsoft Mechanics Podcast 2 months ago 15

Article

Endeavor4 CRM and AI Advisory Services: We have highlighted 3 new features that follow recent Microsoft Copilot adoption trends. For decades, ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 2 months ago 10

Article

We are announcing the ability to enhance row summaries in model-driven apps in Power Apps. This feature will reach general availability on Jun...

M365 Admin 2 months ago

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