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Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution

We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...

M365 Admin 4 months ago 4

Article

We are introducing the ability to control Power Pages components using client APIs in Power Pages. This feature will reach general availabilit...

M365 Admin 4 months ago 3

Article

We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general ...

M365 Admin 4 months ago 2

Article

We are announcing the ability to use the SMS channel to engage with customers proactively in Dynamics 365 Contact Center. This feature will re...

M365 Admin 4 months ago

Article

We are announcing the ability to enable secure server-side logic in Power Pages. This feature will reach general availability on April 30, 202...

M365 Admin 4 months ago 2

Article

We are announcing the ability to use callback insights to optimize contact center operations in Dynamics 365 Contact Center. This feature will...

M365 Admin 4 months ago 2

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We are announcing support for Lookup and Currency on custom columns in Dynamics 365 Project Operations. This feature will reach general availa...

M365 Admin 4 months ago 3

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We are announcing the ability for users to use your Infobip SMS account directly in Contact Center to streamline how you connect with customer...

M365 Admin 4 months ago

Article

We are announcing the ability to boost data-driven decision making using Visualize with Copilot in Dynamics 365 Sales. This feature will reach...

M365 Admin 4 months ago 9

Article

Sales teams working in Dynamics 365 CRM often struggle to understand complex stakeholder relationships inside large accounts. Relationship map...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 21

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