Dataverse Articles

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Article

Dynamics 365 Contact Center – Identify your customers with enhanced authentication

We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for l...

M365 Admin 4 months ago 4

Article

Copilot Cowork now available in Frontier

Copilot Cowork is now available in Frontier for Microsoft 365 Copilot Premium users, enabling multi-step task orchestration across apps with u...

M365 Admin 4 months ago 1

Article

Auto Critique and Model Council features in Researcher (Frontier program)

Researcher’s new Auto Critique improves draft quality by reviewing structure, sources, and citations. Model Council compares reports from mult...

M365 Admin 4 months ago

Article

Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages

We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights – ...

M365 Admin 4 months ago 16

Article

Dynamics 365 Customer Service – Case sentiment insights

We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...

M365 Admin 4 months ago 6

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Dynamics 365 Customer Service – Simulate case‑resolution flows before production

We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...

M365 Admin 4 months ago 7

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Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions

We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

M365 Admin 4 months ago 4

Article

Microsoft 365 Copilot for Sales- Control AI insights generation by meeting sensitivity labels

We are announcing the ability to control AI insights generation with meeting sensitivity labels in Microsoft 365 Copilot for Sales. This featu...

M365 Admin 4 months ago 3

Article

Microsoft 365 Copilot for Sales – Configure admin setting for meeting AI insights sharing governance

We are announcing the ability to configure admin settings for meeting AI insights sharing governance in Microsoft 365 Copilot for Sales. This ...

M365 Admin 4 months ago 1

Article

Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents

We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...

M365 Admin 4 months ago 4

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