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Omnichannel for Customer Service: Filter Agents by Skills for Consults

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This post delves into the details of this enhancement, breaking down how it works and what benefits it brings to the platform.

This feature allows for a more seamless and efficient consultation process by pairing customers with agents who have the appropriate skillset to address their specific inquiry. This not only enhances the overall customer experience but also increases agent productivity and satisfaction, as they can better utilize their skills and provide more targeted support.

By implementing this filtering capability, Omnichannel for Customer Service continues to position itself as a leader in customer service solutions, offering industry-leading features designed to streamline and optimize the customer experience.

To learn more about this feature and how it can benefit your customer service operations, be sure to check out the linked post!

The post Omnichannel for Customer Service – Consult, filter by skills originally appeared on neilparkhurst.com.

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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

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