{How to} Collect thumbs up or down feedback and comments for your Copilot agents.

Today I am going to share my thoughts on how to collect thumbs up or down feedback and comments for your Copilot Studio Agents.

Let's get started.

To collect thumbs up or down feedback and comments for your Copilot agents, you typically follow these steps (especially in platforms like Microsoft Copilot Studio):

1. Enable feedback collection in your Copilot Setup: Make sure your copilot agent is configured to prompt users for feedback after delivering a response.

This usually includes UI elements like thumbs up or thumbs down buttons.

2. Prompt Users to Provide Feedback: After a response, display options for users to submit a thumbs up or down.

Optionally, allow users to add a text comment explaining their choice for richer insights.

3. Capture and store feedback data: Set up backend processes or integrations that log feedback and comments securely.

This data can be stored in databases or analytics platforms tied to your Copilot environment.

4. Analyse Feedback: Use dashboards or analytic tools to review thumbs-up/down ratios and read user comments.

Identify patterns where the Copilot performs well or needs improvement.

5. Iterate and improve: Use the collected feedback to retain or adjust the Copilot agent responses.

Implement changes based on common user concerns or praise.

Specific for Microsoft Copilot Studio:

Microsoft Copilot Studio provides built-in support for feedback collection:

Turn on user feedback: Enable the feedback feature from the Copilot Studio settings:

Feedback UI: Automatically shows thumbs up/down buttons after agent responses.

Feedback Comments: Users can add optional comments after rating.

View feedback: Admins can view aggregated feedback and comments in the analytics dashboard for continuous improvements.

That's it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)