Try skill-based agent search in Dynamics 365 Customer Service
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent collaboration is enhanced, and agent efficiency is improved, making it easier to navigate the platform. The new skill-based agent search feature makes it easier to search and find specific agents based on their skills, allowing for faster resolution of customer issues.
With this new update, it's easier than ever for agents to work together more efficiently and effectively, providing a seamless customer service experience. So if you're in the business of providing customer service, this new feature is definitely worth exploring
The post Try skill-based agent search in Dynamics 365 Customer Service first appeared on Microsoft Dynamics 365 Blog.
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