Loading...

Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)

Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)
We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for the demo workstream. Recently in our case, the bot configured was not working and we were getting the below message on calling the workstream/voice channel configured. “Sorry, we couldn’t serve you … Continue reading "Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)"

Published on:

Learn more
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology

Everything related to Microsoft .NET Technology

Share post:

Related posts

Why Plugin Depth Matters in Dynamics CRM

Plugin development in Dynamics CRM is one of the most advanced and intricate components, requiring deep expertise in the platform's event pipe...

22 days ago

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

28 days ago

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

1 month ago

Email editor template changes in Dynamics 365 Customer Service

We are introducing an important update to streamline and modernize how email templates are created and edited. As of May 23, 2025, we are depr...

1 month ago

Debunking: Dynamics CRM Destination – How Text Lookup Works

When we want to push data to Dataverse/Dynamics CRM using SSIS – KingswaySoft, usually there are relationships (lookup) that we need to ...

1 month ago

Understanding Activity Party Types in Dynamics 365 CE

Dynamics 365 Customer Engagement features 11 unique activity party types, identified by specific integer values in the ActivityParty.Participa...

1 month ago

Debunking: KingswaySoft Dynamics CRM Source- Output Timezone

Hi! I’m back after so a long hiatus (probably I’ll write the reason for this later 🤣). As [lazy] Developers, we’re most lik...

1 month ago

How to configure donotreply email using Shared mailboxes in Dynamics 365 CE?

This article explains how to create and configure a Shared Mailbox in Microsoft 365 for sending emails to users in Dynamics 365 CE. It details...

1 month ago

Microsoft Copilot Studio – Suggested Topics feature for editing classic Power Virtual Agents retirement

On May 12, 2025, makers editing classic agents will no longer have the option to have Copilot Studio generate a list of Suggested Topics from ...

1 month ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy