Microsoft Viva Engage: Updates to conversation analytics

Microsoft Viva Engage: Updates to conversation analytics

Microsoft Viva Engage is introducing new features to its conversation analytics which will be available to all its customers with a Microsoft 365 license. These improvements include a new look for analytics on posts, faster real-time updates for conversation analytics, an expanded set of reactions that will show in the reactions breakdown, and the ability to filter activity across various time periods ranging from 7 days to 12 months. However, features like sentiment analysis and more detailed engagement breakdowns will only be accessible to customers with a Viva Suite or Viva Employee Communications and Communities license.

With this update, users will be able to monitor metrics on all posts more effectively, and all network admins and users assigned the corporate communicator role will be able to access conversation analytics. Moreover, the Viva Engage admin dashboard will have a control in the Analytics and AI section, which will enable admins to turn on AI-powered summarization for their network. This control will make AI features like sentiment analysis available on posts with sufficient engagement, where at least five unique responders per thread are present. The new features are expected to roll out worldwide by mid to late March 2024.

No specific action is required to prepare for this change but it is recommended to notify users about these updates and update relevant documentation accordingly. Learn more about these updates on the Microsoft Learn page, which will be updated by mid-March 2024.

The post Microsoft Viva Engage: Updates to conversation analytics appeared first on M365 Admin.

Published on:

Learn more
M365 Admin
M365 Admin

by João Ferreira

Share post:

Related posts

Premium Viva Engage: New Copilot and AI Summarization

Microsoft Viva Engage is set to introduce Copilot and AI-powered Summarization to all users with a premium Viva Engage license. This new tool ...

3 months ago

Viva Engage: New Articles feature

Microsoft Viva Suite and Employee Communications and Communities customers can now leverage a new feature in Viva Engage - "Articles." This ne...

5 months ago

Viva Engage Network Analytics

Viva Engage is about to introduce network analytics! Starting from mid-January, admins and corporate communicators will have access to a netwo...

7 months ago

Copilot in Viva Engage

Get ready to experience Copilot in Viva Engage! In the Analytics and AI section of your Viva Engage admin dashboard, a new control will be ava...

7 months ago

Expanded reactions in Viva Engage

Expanding reactions in Viva Engage now provides a total of 30 reactions, including laughter, support, excitement and confirmation checkmark ic...

7 months ago

Microsoft Viva: Expanded reactions in Viva Engage

Microsoft Viva Engage is getting a boost in the form of expanded reactions that users can choose from. In addition to the existing six reactio...

9 months ago

Microsoft Viva: Engage Network Analytics

Microsoft Viva has introduced a new analytics feature called Engage Network Analytics, which enables users to understand engagement trends acr...

10 months ago

Microsoft Viva: Engage Conversation Analytics

Microsoft Viva is receiving an update that allows for better conversation analytics. These updates will help users to understand engagement tr...

10 months ago

Microsoft Viva: Leadership Corner in Viva Engage

Microsoft has introduced a new feature called "Leadership Corner" in Viva Engage, which is a personalized hub for employees to discover, engag...

1 year ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy