Microsoft Power Virtual Agent: Latest updates

MCP-Powered Assistant: An AI Agent Built with Copilot Studio and Dataverse

Imagine a customer telling an AI, “I need a 7‑seater SUV under 30K,” and the agent instantly picks the perfect car from your dealership’s cata...

Customer Feedback Survey Agent is now generally available

We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is no...

Use Azure SRE Agent with Azure Cosmos DB: Smarter Diagnostics for Your Applications

We’re excited to announce the Azure Cosmos DB SRE Agent built on Azure SRE Agent; a new capability designed to simplify troubleshooting and im...

How to Create an AI Agent from a Form in Microsoft Power Pages using Copilot Studio

Introduction to AI Agents in Power Pages Microsoft Power Pages has introduced a powerful capability that allows creators to build AI-driven ag...

Introducing the Customer Intent Agent in Dynamics 365 – Part 2

Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact C...

SharePoint Agents – Create Zero Code AI Agent in a few clicks

Now, you can create a zero-code AI Agent that retrieves specific data in SharePoint and communicates with your users using natural language. T...

Create a Custom Copilot Agent for SharePoint Online

Copilot agents are part of Microsoft's Wave 2 initiative launched in September 2024. Basically, an agent restricts Copilot queries to a define...

Episode 374 – Azure Trusted Launch Virtual Machines

In Episode 374 of the Microsoft Cloud IT Pro Podcast, Ben and Scott dissect Azure Trusted Launch virtual machines, exploring what they are, ho...

Omnichannel for Customer Service – Interruptible IVR BOTs

Within Microsoft's Omnichannel for Customer Service app with the voice channel we can use a Power Virtual Agent as an IVR BOT. Sometimes we wa...

Emmanuel GALLIS on The MVP Show

Emmanuel GALLIS's The MVP Show episode gives an insight on the ecological transition and his journey of getting into the world of technology a...