Microsoft Power Virtual Agent: Latest updates

Introducing the new Power Apps: Generative power meets enterprise-grade trust

Microsoft Power Apps brings generative pages to public preview, providing enterprises with a new AI-powered, agent-first approach to app devel...

[Copilot Extensibility] New declarative agent control to prioritize agent knowledge sources

A new declarative agent control allows developers to prioritize curated knowledge sources over internal agent knowledge, improving response al...

MMR Call Redirection for Azure Virtual Desktop, Windows 365 now available

Today, I am pleased to share the launch of Multimedia Redirection (MMR) Call Redirection for Azure Virtual Desktop and Windows 365. Call Redir...

Dataverse Plug-ins Embrace Virtual Networks for Enhanced Security | Power Platform

Dataverse plug-ins within Power Platform have recently welcomed an upgrade in the form of virtual network support, adding an extra layer of se...

Episode 374 – Azure Trusted Launch Virtual Machines

In Episode 374 of the Microsoft Cloud IT Pro Podcast, Ben and Scott dissect Azure Trusted Launch virtual machines, exploring what they are, ho...

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning i...

Unified Routing – Preferred Agent Routing (and Agent Scripts)

When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact's preferred agent. This is ...

Microsoft Teams: Unified user experience for Bookings App in Teams

Microsoft Teams is set to offer a seamless experience for the Bookings app via the Virtual Appointments app. This update will introduce a unif...