Microsoft Power Virtual Agent: Latest updates

Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics

Microsoft Viva Insights introduces a new Power BI report for Microsoft 365 Copilot declarative agents, providing leaders and admins with adopt...

Power Platform admin center – The agent inventory page is now available for Public Preview

We are announcing that the agent inventory page for the Power Platform admin center is now available for Public Preview. This page allows admi...

Copilot Studio: Part 0 – everything is an agent, until it isn't

We’ve entered the age of automation. But most organizations are still treating it like the age of macros. A little generative garnish, a few n...

Customize model-driven forms to leverage Copilot Studio content in your apps (Preview)

We’re excited to announce the public preview of two powerful new capabilities in Microsoft Power Apps: Agent APIs and Agent response component...

Meet EstiMate: Your Smart Estimation Agent for Messaging Costs

Imagine having an assistant that quickly gives you a ballpark figure for messaging costs—even before you build your final custom agent with Co...

Unified Routing – Agent Capacity / Availability Issues

Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...

Azure Virtual Network Manager mesh and direct connectivity are generally available

Azure Virtual Network Manager's mesh connectivity configuration and direct connectivity option in the hub and spoke connectivity configuration...

Outgrow your Virtual Assistant? 🧐

Outgrow your Virtual Assistant? 🧐 If you are hiring too many people to do manual tasks… Chances are you can cut those costs and automat...

Integrating PVA with Omnichannel Live Agent: Part-1

PVA implementation - Live agent escalation

Emmanuel GALLIS on The MVP Show

Emmanuel GALLIS's The MVP Show episode gives an insight on the ecological transition and his journey of getting into the world of technology a...