Microsoft Dynamics 365 & Power Platform Articles

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Unified Routing – Agent Capacity / Availability Issues

Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) 2 years ago 41

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Microsoft Mechanics 2 years ago 20

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Introduction With 2024 coming to an end, companies are gearing up for end-of-year evaluations. Many organizations face recurring challenges, e...

AlphaBOLD 2 years ago 40

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Custom software crafts a unique path; generic software, is a familiar road. What suits your preference – individualized solutions or standard ...

Soluzione : Software Development Company | Microsoft Gold Partner 2 years ago 42

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Click on the link for the Power Automate Cloud flows Best Practices whitepaper PDF. Please like and share your valuable feedback on this video...

Arun Potti's MS CRM blog | Microsoft Dynamics CRM 2 years ago 66

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We’re excited to announce that the frontline working time feature is now generally available! This feature allows admins to block or warn acce...

Office Apps Blog articles 2 years ago 34

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Microsoft has provided different suites of applications to align with customers’ business needs. The Dynamics 365 Field Service application is...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 2 years ago 40

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Microsoft announced blocked Teams federated chat for trial tenants in June 2024. That block is now well and truly enforced. If you use an acco...

Office 365 for IT Pros 2 years ago 50

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Microsoft Teams Rooms on Android will soon introduce a new feature that enables admins to receive user-submitted issues via a configured email...

M365 Admin 2 years ago 20

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Important changes are coming to billing periods for per-seat products, impacting new and some existing customers. Invoices will be issued the ...

M365 Admin 2 years ago 5

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