Microsoft Teams: Admin email support for “Report a problem” on Teams Rooms on Android

Microsoft Teams Rooms on Android will soon introduce a new feature that enables admins to receive user-submitted issues via a configured email address. This feature will help in enhancing issue triage and response and will be available globally from November to December 2024. It will be off by default. The email address can be set through device settings or the Teams admin center. Through this feature, admins will be able to collect logs and feedback directly from their device Teams Rooms on Android devices, thereby enhancing their ability to triage, respond, and escalate issues as needed. This message is associated with Microsoft 365 Roadmap ID 415247.

Before this rollout, there was no direct way for room users to report issues to admins from their Teams Rooms on Android devices. After the rollout, when admins configure an email address in Teams admin settings > General > Logs and feedback, the Report a problem option on Teams Rooms on Android devices will be enabled, and any feedback submitted by room users using Report a problem will be sent to the email address in the device settings. Users can access Report a problem through the Help button on the home screen or the More button in meetings. Report a problem can also be accessed on the pre-sign-in screens.

Overall, this feature will allow for more efficient issue reporting and resolution for Microsoft Teams Rooms on Android devices, and it will enable admins to receive feedback from users and troubleshoot the issues effectively.

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