Customer experience leadership in the age of AI: A new operating model with Dynamics 365
The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and wh...
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The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and wh...
Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps...
After working on countless Dynamics 365 Sales and Customer Service implementations, some patterns are hard to ignore. These issues don’t usual...
A technician once turned up at a commercial site to service a fire alarm, only to discover another engineer had already visited that same morn...
Organizations increasingly use Microsoft Fabric to build analytics and reporting solutions powered by Microsoft Dataverse data. However, durin...
In early December 2025, Microsoft announced a significant global update to pricing and packaging for selected commercial Microsoft 3...
We are announcing the deprecation of the Azure DevOps issuer in workload identity federation (WIF) service connections, with planned retiremen...
A new version of the Microsoft Graph PowerShell SDK (V2.38) is available, as is a new version of the Exchange Online Management module. They d...
Insights into AI spend (Copilot credit usage) at a group or team level will be available in Viva Insights as a dashboard and in Advanced insig...
We are introducing a new feature for leaders and analysts of Viva Insights, where they can view a Power BI report, and edit time range, filter...
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