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Microsoft 365 Copilot for Service – Create case records from customer emails with one click

We are announcing the ability to create case records from customer emails within Outlook in Microsoft 365 Copilot for Service. This feature wi...

26 days ago

Microsoft 365 Copilot Chat will expand Outlook support to entire inbox and calendar, add Agent Mode in Word, Excel, and PowerPoint using web d...

2 months ago

Désormais, les agents créés avec Copilot Studio peuvent être publiés directement dans Microsoft 365 Copilot, rendant leur utilisation possible...

6 months ago

Microsoft 365 Copilot in Word introduces an Activity tab showing recent comments and edits, with filters by time. Rolling out globally from la...

5 months ago

Microsoft 365 Copilot: People Skills will be available from late May to late June 2025. It enhances Microsoft 365 experiences by inferring ski...

9 months ago

Copilot generated summary provides an overview of the details and outcomes of transferred calls. It includes information such as the caller...

11 months ago

As Microsoft have unveiled their planned improvements for April 2025, we take a look at the key innovations and changes. Due to Microsoft̵...

11 months ago

The European Power Platform Conference (EPPC) is set to take place in Brussels from June 11-13. The event is expected to draw tech enthusiasts...

1 year ago

Normally, in Microsoft Copilot Studio, you can make and change topics. Now, Microsoft added a neat feature called “Create and Edit from Descri...

1 year ago

When designing and publishing a custom copilot (or chatbot), the ability to quickly and accurately present information is crucial. Copilot Stu...

1 year ago