Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
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We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
We are announcing the ability to enable 3rd-party providers to build and publish agent-ready connectors for Microsoft Copilot Studio in Partne...
Starting mid-November 2025, Viva Insights will disable Behavioral insights by default for new and some existing customers, focusing on Copilot...
Microsoft is introducing a public preview of data export in the Copilot Dashboard, allowing users with company-level access to download de-ide...
Microsoft Copilot Notebooks will be available to 13–17 year-olds with Microsoft 365 Copilot plans and Entra ID accounts starting mid-November ...
Microsoft Purview Insider Risk Management introduces a pay-as-you-go feature usage report by mid-February 2026, offering detailed billing insi...
Support for Word Mobile, Excel Mobile, and PowerPoint Mobile UWP apps ended on October 14, 2025. Organizations should remove these apps to avo...
Microsoft 365 Copilot introduces an “Edit in Outlook” button for drafting emails from Copilot Chat prompts. Available to all licen...
Microsoft 365 is launching two new Graph APIs in November 2025 for admins to manage Copilot agents and apps programmatically. These APIs enabl...
Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be ...
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