Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign)
We are announcing enhanced supervisor actions in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 202...
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We are announcing enhanced supervisor actions in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 202...
Theme moderation in Engage will soon offer an option to block message creation if content aligns with a theme. This change expands on the prev...
Users can share custom engine agents with others to boost collaboration and reuse Product Release phase General Availability Release date Dece...
Discover and add SharePoint agents in chats and channels from in-context store. Users can click on ‘Add agents and bots’ from the ...
Support of Audit logs for custom engine agents. Product Release phase General Availability Release date December CY2025 Platform Web Cloud Ins...
Teams town hall will soon bring 1080P resolution to Teams town hall. This enhancement brings a sharper appearance with more visual clarity to ...
Copilot in PowerPoint now helps you create a compelling title, a concise summary, or captions for your visuals. Just describe what you want in...
Your Viva Engage communities will now be available in Teams along side teams, chats and channels. Engage communities in Microsoft Teams make i...
This enables users to export row-level Copilot metrics from the Copilot Dashboard for reporting and deeper analysis. Product Microsoft Viva Re...
Schema enrichment & validation for custom connectors for better relevance & UX (Property descriptions, content Category attributes a...
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