Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft would very much like Microsoft 365 tenants to use Copilot instead of ChatGPT. A recent comparison between Copilot and ChatGPT outlin...
Hi, Readers.Today I would like to share another mini tip about Business Central, how to hide the confirmation message (An approval request has...
Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...
You’ve likely heard the term “omnichannel”, but what does it really mean for your business? Today’s customers expect seamless support across m...
DLP policies will block Microsoft 365 Copilot from processing sensitivity-labeled Word, Excel, and PowerPoint files across all storage locatio...
Starting March 23, 2026, the tenant setting allowing Workspace Admins to enable monitoring in Microsoft Fabric will be enabled by default. Mon...
We are announcing the ability to use Quality Evaluation Agent (QEA) for Bulk Case Evaluation in Dynamics 365 Customer Service. This feature wi...
We are announcing improvements to enhanced consent‑based segmentation in Dynamics 365 Customer Insights – Journeys. This feature will reach ge...
Teams Premium organizations using custom HTML templates for Teams Events emails must reference a verified custom domain in Microsoft 365 to en...
Microsoft Teams will introduce new controls in March-April 2026 allowing users to customize quick views in chat and channel lists, showing the...
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