Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Configuring the Sales Opportunity Agent in Dynamics 365

Every sales pipeline eventually faces the challenge of managing increasing deal volume and complexity. As opportunities grow, sellers spend mo...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 2 months ago 12

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Microsoft Clipchamp: Updates to the EnableSensitivityLabelForVideoFiles PowerShell setting

The EnableSensitivityLabelForVideoFiles PowerShell setting in SharePoint Online will expand to include Microsoft Clipchamp project files (.cli...

M365 Admin 2 months ago 17

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SharePoint: The Next Generation of File & Folder Sharing

Microsoft 365 introduces a single “hero link” for file and folder sharing, simplifying access control and allowing link updates wi...

M365 Admin 2 months ago 24

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Microsoft 365 Copilot: Updates to Copilot Tuning and transition to Microsoft Copilot Studio

Microsoft 365 Copilot tuning via Agent Builder templates will pause to transition to Microsoft Copilot Studio, introducing a skill-based archi...

M365 Admin 2 months ago 54

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Copilot Analytics Labs under Resources section

Copilot Analytics Labs is a self-service hub launching worldwide in August 2026, offering templates, code, prompts, and guidance to help analy...

M365 Admin 2 months ago 21

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Simplified access to Copilot Chat on the Microsoft 365 Copilot mobile app

Access to Copilot Chat on the Microsoft 365 Copilot mobile app will be simplified by removing restrictions from the Intune policy and “A...

M365 Admin 2 months ago 22

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Microsoft OneNote: Retirement of Loop components in OneNote for the web

Microsoft is retiring Loop components in OneNote for the web by mid-September 2026. Users can no longer insert Loop components there, but exis...

M365 Admin 2 months ago 19

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Agent Builder capabilities update

Agent Builder updates will enable default capabilities for new agents, similar to Microsoft 365 Copilot, with customizable options. The knowle...

M365 Admin 2 months ago 47

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Frontier =COPILOT function in Excel will no longer be available

The =COPILOT function in Excel will be retired on September 14, 2026. Users can continue AI-assisted tasks via the Copilot side pane. No admin...

M365 Admin 2 months ago 16

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Plan for Change: Intune moving to support iOS/iPadOS 18 and higher later this year

Microsoft Intune will require iOS/iPadOS 18 or higher after Apple releases iOS/iPadOS 27 later this year. Organizations should check device co...

M365 Admin 2 months ago 26

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Dynamics 365 Customer Service Articles

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