Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
I’ve been doing some serious playing around with the Microsoft Power Platform CLI recently. It’s come a long way. Previously, this...
If you have ever faced issues working with the CRM web API to get the proper endpoint and payload, you are not alone. The documentation can be...
The Power Virtual Agent Chat Bot can be taken to a new level of intelligence via the integration of Power Automate. With this integration, you...
In this episode, Rita and Linda join a team to discuss Fusion Dev, which aims to empower more developers while leveraging the Power Platform t...
Microsoft Viva celebrates 1 year: Transforming the employee experience The post Microsoft Viva celebrates 1 year: Transforming the employee ex...
In this video, you'll learn about managing notifications in Microsoft Teams, specifically for chats and channels. Effective notification manag...
If you're struggling to add multiple views of the same entity as a left navigation menu in D365 CRM sitemap, this article provides a helpful s...
In Episode 267, Ben and Scott talk about some of the updates that have come to Data loss prevention (DLP) in Microsoft 365 and how you can lev...
Authored by Ron Lifton, Director, Solutions Marketing, NETSCOUT and Juan Manuel Rey, Senior Program Manager, AVS Product Group, Microsoft &nbs...
Attention Bot Framework enthusiasts! A new feature is now available that lets you expand the capabilities of your bots through Power Virtual A...
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