Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Teams will introduce two new chat sections—Muted chats (enabled by default) and Meeting chats (disabled by default)—to organize chat...
Starting May 4, 2026, Anthropic models will be enabled by default for Copilot in Word, Excel, and PowerPoint, with data processing outside the...
Starting April 17, 2026, Microsoft enables flex routing for EU and EFTA tenants using Copilot, allowing LLM inferencing outside the EU Data Bo...
Microsoft Purview Endpoint DLP will support Copilot+ PCs by protecting Windows Recall snapshots from capturing sensitive content. Admins can c...
Microsoft Teams on Windows 11+ will offer an opt-in toggle to suppress Teams toast notifications when Windows “Do not disturb” is ...
Outlook Mobile will add a “Decline and Propose a New Time” option for meeting responses, allowing users to decline while suggestin...
Outlook Mobile will add a user-controlled setting to keep or delete meeting invitations after responding, aligning with Outlook on the web and...
Microsoft’s 2026 Dynamics 365 Release Wave 1 (rolling out April–September 2026) continues a clear shift we’ve been watching closely: AI is no ...
Artificial intelligence is quickly becoming the centerpiece of conversations around Microsoft Dynamics 365 Customer Engagement (D365 CE). With...
Changing managed services providers is one of the more consequential IT decisions an organization can make. The concerns are predictable — wil...
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