Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Multiple Active Business Process Flow Instances for a record in Dynamics 365 / Dataverse

We recently worked on a requirement where we had to sync Business Process Flow (BPF) data between two different Dataverse environments for the...

Microsoft 365 & Power Platform Call (Microsoft Speakers) – April 7th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

NFP Scales Risk Management with AI | Who’s Using Copilot Studio?

The Real Reason Your Sales Team Hates Your CRM

Let's be honest about an uncomfortable truth in our industry: most CRM consultants have never carried a quota. They haven't worked in RevOps, ...

Why WhatsApp CRM Integration is Essential for Modern Education Marketing

Did you know that 72% of students prefer receiving updates from their school or university via messaging apps rather than email? This shift is...

First iteration of Agent 365 APIs now available on the Graph

The first iteration or (read-only) methods and endpoints for Agents is now available on the Graph. In this article, we explore the currently a...

Copilot Compliance Nightmare? Microsoft Suddenly Rolls Out Flex Routing

Flex Routing Handles Situations When Excessive Demands for Copilot Processing Exists If you manage a Microsoft 365 tenant in the European Unio...

How Dynamics 365 Performance Tuning Frees Up Storage and Reduces Costs 

Typically, Dynamics 365 performance tuning focuses on plugins, workflows, integrations, and complex customizations. These are the fi...

Business Central 2026 release wave 1 (BC28): Financial Reporting enhancements

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 1 (BC28) is available. Learn more: Link. I will contin...

Update to Copilot navigation pane chat history filtering

Chat history in the Copilot navigation pane will be filtered by the current Copilot experience, with an option to view all chats. This change,...