Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

How to Get a Dynamics 365 App Certified on the Microsoft Marketplace: A Step-by-Step Guide From Someone Who Has Been Successful

I have published at least eleven apps on Microsoft's partner marketplace in my career. I’ve been at this long enough to remember when it was c...

Microsoft Copilot (Microsoft 365): Chat History Filtering by Copilot Experience

Users will now see chat history scoped to their current Copilot Chat endpoint, with the option to see ‘All chats’ view. Product Release phase ...

Securing the Stack: GCC High, CUI, and Federal-Ready CRM

For government contractors, security isn't just an IT preference; it is a barrier to entry. Standard commercial CRMs often lack the certificat...

Microsoft Agent 365 – The Control Plane for AI Agents

Are you building agents in Copilot Studio or Agent Builder? Did you know Microsoft Agent 365 is the control plane for AI agents? It provides t...

Zammo.ai scales customer AI adoption through Microsoft Marketplace

Handling Dataverse Customer Columns in Power Automate

In Dataverse, a Customer column is a special type of lookup. Unlike a standard lookup, it can reference either an Account or a Contact. That f...

Why do agents keep on trying to book holidays for us?

Why AI agents struggle with the most demoed use case: booking holidays. Gemini, Booking.com, and Apple all tried, but the subjective nature of...

Omnichannel Customer Engagement Made Simple in Dynamics 365

Customers expect every interaction to feel connected, whether it happens on WhatsApp, SMS, or live chat. However, many businesses still manage...

How to Automate Project Assignment in Dynamics 365 Using Power Automate and Power Apps Code Apps

This blog demonstrates how to automate project assignments in Microsoft Dynamics 365 using Microsoft Power Automate and Power Apps Code Apps, ...

Microsoft Teams: Quick Share for images

Microsoft Teams will introduce a Quick Share option for images, enabling faster sharing or copying of image links from chats, channels, and ta...