Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
PowerPoint for Windows Desktop will introduce the “Prepare for Questions” Copilot skill in late May 2026, helping users anticipate...
Duplicate records silently erode your CRM’s performance, inflating costs, triggering duplicate outreach, distorting reports, and reducin...
I recently took the AB-900 exam for the Microsoft 365 Certified: Copilot and Agent Administration Fundamentals certification. To be honest, my...
Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28) is generally available. More details: General Available: Dynamics 365 Busine...
Over a weekend I built a small Kubernetes demo to play with zero trust. Three little services calling each other in a chain, a login page in f...
Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode dives into why large CRM and ERP projects keep failing...
Take a look at the changes in Teams meetings. Buttons be moving. While in a meeting, less used buttons will be shifted under the ...More menu....
Did you know that if your Fabric Dataflows Gen2 contains several queries then you can control how many of them are evaluated in parallel when ...
Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM AI is shifting from a tool to an operating system, enabling individ...
The first wave of workplace AI focused on helping employees work faster. AI could summarize meetings, draft emails, generate reports, and answ...
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