Dynamics 365 Contact Center: Quality evaluation – One-Time Evaluation Frequency
Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations. When creating an evaluation...
Dynamics 365 Contact Center
Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations. When creating an evaluation...
Microsoft Teams is introducing AI-powered phishing detection that uses conversation context to identify phishing and social engineering in hig...
Microsoft Purview Data Loss Prevention is extending Administrative Units support to Microsoft 365 Copilot, Copilot Chat, and Cowork. This enab...
Beginning with the October 2026 security update, Windows 11, versions 26H2, 25H2, and 24H2, along with Windows Server 2025 enforce restriction...
We identified that an app, flow, or agent in your environment utilizes a connection to the Azure DevOps connector that was created prior to Se...
Microsoft Purview DLP introduces a new Exchange Online condition to detect emails with a high count of sensitivity-labeled attachments, enhanc...
Microsoft Teams will update meeting options to show only automatic recording and transcription settings allowed by assigned policies, adding a...
We are announcing the end of support for selected AI models on the Standard and GitHub Copilot harnesses in Copilot Studio. Beginning on each ...
We’ve released updates to the following update channels for Microsoft 365 Apps: Current Channel Monthly Enterprise Channel Semi-Annual E...
It is 8:40 on a Tuesday. A sales rep is sitting in a contractor’s parking lot, minutes away from a renewal meeting for a rooftop unit order. H...
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