Dynamics 365 Contact Center: Quality evaluation – One-Time Evaluation Frequency

Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations. When creating an evaluation plan, users can select Once from the Frequency type dropdown to run the evaluation a single time instead of on a recurring schedule or trigger-based cadence. This option is useful for one-time evaluation runs where ongoing recurrence is not needed. Once selected, the plan is configured to execute only one time based on the specified plan start date. Product Release phase General Availability Release date October CY2026 Platform Web Cloud Instance Worldwide (Standard Multi-Tenant) Created 2026-10-14 23:01:02Z Roadmap ID 573266 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=573266

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