Dynamics 365 Contact Center

Lookup and reverse lookup tables

Learn how SharePoint lookup columns connect lists, pull additional data, configure deletion behavior, and create reverse lookups for bi-direct...

How Dynamics 365 Sales Agents Are Changing Sales Teams

For the past few years, Copilot has helped sellers work faster by drafting emails, summarizing records, and suggesting next steps. But with th...

Create A Return Order In D365

Create A Return Order in D365

Almost every business has to handle returned merchandise. In this article, learn the steps for processing a return order in D365. When a custo...

New Release: Detect Duplicate Records Using Related Entity Fields in Dynamics 365 CRM with DeDupeD

Most duplicate records in Dynamics 365 aren’t obvious; they’re hidden across related entities. And native duplicate detection doesn’t catch th...

Multi-agents et protocole A2A en GA dans Copilot Studio : chaîner vos agents pour des scénarios complexes

Microsoft vient de franchir une étape importante avec Copilot Studio : l'orchestration multi-agents passe de l'aperçu à la disponibilité ...

How to Build a Master Record Template Library in Dynamics 365 CRM (Step-by-Step Guide)

Your CRM admin opens Dynamics 365 on a Monday morning. A sales rep needs a new Opportunity, same products, same structure, same pricing tier a...

We need to talk about... Dynamics 365 Release Wave 1 for 2026... General Release Features

The latest release wave brings a fresh set of features designed to make the user experience smoother, smarter, and more connected. Before I la...

Engage events: Broadcast, meetings, and custom events with moderated feed and anonymous posting on web and mobile

Engage Events will add Broadcast for large-scale events, Meetings-based Events, moderated feeds, and anonymous posting on web and mobile. A ne...

Upcoming retirement of older Microsoft Defender for Endpoint mobile app versions (iOS and Android)

Microsoft will retire Microsoft Defender for Endpoint mobile app versions released before February 2026 on iOS and Android starting May 10, 20...