Microsoft Dynamics 365 Project Service Automation: Latest updates

New Service in your Microsoft 365 subscription: Org Explorer

If you're a Microsoft 365 user, you're in luck! A new service has been introduced to your subscription, called Org Explorer. This service prov...

Project for the Web Email Notification Update

Microsoft has announced an update to Project for the Web which will change how email notifications are sent. Beginning in mid-November 2024 an...

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central

We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Ce...

Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service

Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Statu...

Using Dynamics 365 Customer Engagement to Create a Great Customer Experience

Microsoft Dynamics 365 Customer Engagement is a cloud-based MRP program for companies looking to improve their customer experience. This solut...

Improve operations with real-time analytics in Dynamics 365 Customer Service

Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance. The post Improve o...

Episode 323 – Managed Identities, Azure Automation, and the Microsoft Graph

In Episode 323, Ben walks Scott through a recent customer project with Microsoft Graph, Azure Automation, and Logic Apps. It turns out that wo...

Important information about your Microsoft Dynamic 365 service

Attention all Microsoft Dynamic 365 service users! Starting October 17, 2022, infrastructure upgrades will be implemented to improve the proce...

New Music project & releasing my first song

This blog post is about the author's music project and the release of their first song. The author explains that they haven't been posting on ...