Microsoft Dynamics 365 Project Service Automation: Latest updates

We need to talk about... Dynamics 365 Project Operations... Managing Resources

Next in my blog series on Dynamics 365 Project Operations is a walkthrough of the features and functionality of the Resourcing portion of...

Use Application Insights to diagnose conversations in Dynamics 365 Customer Service

Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365...

Automatically route cases with Assignment Rules within Microsoft Dynamics 365 CRM!

If you've invested a lot of time, effort, and money in gaining clients for your business, it only makes sense to focus on retaining those cust...

How does Dynamics Field Service handle customer service requests and complaints?

Dynamics Field Service provides businesses with a range of tools to handle customer service requests and complaints effectively. The system ca...

Microsoft Dynamics 365 - Customer Voice - An Overview - Part-1

If you want to gain an overview of Microsoft Dynamics 365 - Customer Voice, then this blog is the perfect place to start. This enterprise leve...

Microsoft Dynamics 365 - Customer Voice - An Overview - Part-1

If you're looking for an Enterprise Customer feedback design, collection and management app, Microsoft Dynamics 365 - Customer Voice might be ...

Considerations when deploying Customer Voice in the Enterprise

In this blog post, the author sheds light on some important considerations that enterprises need to keep in mind while deploying Customer Voic...

Episode 421 - Project Flash

In this episode, the team converses with Pujitha and Sidhanshu about Project Flash, which aims to enhance VM availability monitoring for immed...

Admin Tools for Dynamics 365

If you're a Microsoft Dynamics user, you know how painful it can be to set up user authorizations and security roles. This can often be the bi...