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Microsoft Dynamics 365 & Power Platform Articles

Article

Mastering Solo Parenting: My Five Tips!

Mastering Solo Parenting: My Five Tips! For the past two months, I’ve been managing the home alone while my wife is overseas for work. W...

AutomateValue 2 years ago 24
Article

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) 2 years ago 56
Article

Microsoft: Trying to Out-Tech Too Early or Right on Time?

Microsoft aims to revolutionize customer service with AI and IVR, automating inquiries and personalizing interactions. However, 64% of custome...

CRM Keeper – Dynamics 365 Customer Engagement, CRM, Microsoft CRM, Dynamics CRM 2 years ago 34

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