Dynamics 365 Order Management System
We are announcing the ability to boost contact center efficiency with real-time streaming analytics in Dynamics 365 Contact Center. This featu...
We are announcing the ability to use Model Context Protocol (MCP)-compliant tools in agent workflows in Microsoft Copilot Studio. This feature...
We are announcing a redesigned Opportunity Research experience that helps sellers understand deals faster and take action with confidence in D...
We are announcing the ability to streamline benefits enrollment process in Dynamics 365 Human Resources. This feature will reach public previe...
We are announcing the ability to connect to local AI models from desktop flows in Microsoft Power Automate. This feature will reach public pre...
We are announcing the ability to automate shift rotations for balanced workforce coverage in Dynamics 365 Contact Center. This feature will pu...
We are announcing the ability to assign customers to a previously engaged expert in Dynamics 365 Contact Center. This feature will reach publi...
July 1, 2026, sees a bunch of monthly price increases that will affect Microsoft 365 tenants. How much will the increases cost your tenant? On...
Copilot can analyze columns of text to generate related categories or tags. For example, Copilot will find the main themes in survey responses...
This release of eDiscovery features the implementation of customer-managed key (CMK) options, allowing users to manage their own encryption ke...
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