Dynamics 365 Customer Service – Next Best Actions with Customer Intent Agent
We are announcing the ability to select the next best actions (NBA) with Customer Intent Agent In Dynamics 365 Customer Service. This feature ...
Dynamics 365 Order Management System
We are announcing the ability to select the next best actions (NBA) with Customer Intent Agent In Dynamics 365 Customer Service. This feature ...
We are announcing the ability to manage exchange rate variances in cash advance transactions in Dynamics 365 Project Operations. This feature ...
We are introducing the “After Conversation Work” status to the presence feature in Dynamics 365 Customer Service and Dynamics 365 ...
Restricted Access Control (RAC) for SharePoint and OneDrive sites will be enforced across Microsoft 365 search, limiting search results to con...
Microsoft Teams will generate AI meeting archive files capturing key insights to enhance Microsoft 365 Copilot and Facilitator responses while...
Microsoft Purview Insider Risk Management alerts will display enhanced user profiles with additional Entra attributes and risk signals within ...
We are announcing the ability to enhance Dataverse record descriptions for Copilot /mention in Dataverse. This feature will reach general avai...
Is your Dynamics 365 CRM helping you make decisions, or just storing data? If you’ve ever searched for “How do I visualize my Dyna...
It is possible to schedule Teams meetings from shared mailboxes without incurring the need to license the shared mailboxes. However, Microsoft...
Introduction The world of sales has changed dramatically over the past few years. Sales professionals are no longer expected to spend countles...
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