Microsoft Dynamics 365 Marketing Insights: Latest updates

Dynamics 365 Field Service : Service and maintain customer assets, including IoT devices

In today’s connected world, customers expect fast, personalized, and proactive service—especially when it comes to maintaining high-value asse...

{How to} Create Journeys by using Copilot to describe them in Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on create a journey by using Copilot to describe them in Dynamics 365 Customer Insights.L...

Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...

Microsoft Dynamics 365 – Delete stub, unlicensed, and removed Microsoft Entra group users feature is now available

Microsoft Dynamics 365 now has a new feature that allows users to delete stub, unlicensed, and removed Microsoft Entra group users. This featu...

Importance of Replicating Dynamics 365 CRM Access Level Privileges in SharePoint

In Dynamics 365 CRM, managing access to records is essential for maintaining security and protecting sensitive information. Integrating Dynami...

{How to} Customize how records are sorted in the Dynamics 365 Customer Service inbox

If you're looking to customize how records are sorted in the Dynamics 365 Customer Service inbox, this tutorial can guide you through the proc...

Setup Copilot in a Model-driven app – Quick Review

If you're looking to enable Copilot in Dynamics 365 Model Driven App, this quick review can help guide you through the process. The blog post ...

Accelerating From Accountancy to Tech: Steven Chinsky's Inspiring Path with Dynamics 365 BC

Steven Chinsky is the director of Dynamics Practice at Accelerant, and he has an inspiring journey to share about transitioning from accountan...

Dynamics 365 CRM Apps Webinar Marathon – Boost Productivity this Holiday Season!

Get ready for the holiday season with Dynamics 365 CRM Apps Webinar Marathon! With the festivities around the corner, it's easy to get sidetra...

Create Custom notifications – Reinvent alerts & notifications within Microsoft Dynamics 365 CRM

Can you imagine a day without alerts and notifications? It’s simply not possible because setting alerts or reminders have become a part and pa...