Create Multiple Cases from an Email Sent to Multiple Mailboxes in Dynamics 365 CRM
We recently encountered a requirement where the client utilized multiple queues in CRM (such as service team queue, product team queue, tech t...
Dynamics 365 Human Resources
We recently encountered a requirement where the client utilized multiple queues in CRM (such as service team queue, product team queue, tech t...
Stay up to date with the latest news and updates in the world of Dynamics 365 and Power Platform with this monthly reading list for July 2023....
Effective data management is essential for every successful business. However, data cluttered with duplicates can lead to wasted time, miscomm...
Microsoft Viva is integrating Viva Glint and Viva Insights to provide HR users and analysts with a better understanding of their employees' fu...
In this post I will suggest some basic steps worth considering if you are trying to reduce chat spam when using Microsoft’s Dynamics 365 Conta...
Firstly, it’s obvious that customer relationship management (CRM) is a “must-have” component for success. Dynamics 365 CRM by Microsoft offers...
Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...
🚀 New Feature: Workflow approvals for Bank master! 🚀 Microsoft has recently added a new preview feature in Microsoft Dynamics 365 Finance an...
Introduction Microsoft Dynamics 365 continues to evolve as one of the world’s leading business application platforms, helping organisati...
Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. New customers will automatically get the latest builds of Business Ce...
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