Create Multiple Cases from an Email Sent to Multiple Mailboxes in Dynamics 365 CRM

We recently encountered a requirement where the client utilized multiple queues in CRM (such as service team queue, product team queue, tech team queue, etc.) with configured email addresses. When customers send emails to multiple queues in a single email (e.g., sending one email to Support and Product queues), the CRM’s email tracking system creates… Read More »

The post Create Multiple Cases from an Email Sent to Multiple Mailboxes in Dynamics 365 CRM first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.