Dynamics 365 Customer Voice Articles

Dynamics 365 Customer Voice

Page 16 of 2861

Article

Building Agents for Teams: Managing the noise of collaboration

Most of us are familiar with one-to-one agent chats: private, direct interactions where rules are relatively simple. With only you and the age...

Microsoft 365 Developer Blog 7 days ago 7

Article

How AI Chatbots Transform WhatsApp Customer Support in Dynamics 365

A customer sends a WhatsApp message: “Where is my order?” But the bigger shift happens when WhatsApp, AI, and CRM work together. With Dynamics...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 7 days ago 4

Article

Dynamics 365 Sales – Ability to refresh opportunities research monthly

We are announcing the ability to refresh opportunities research monthly in Dynamics 365 Sales. This feature will reach general availability on...

M365 Admin 7 days ago 2

Article

Dynamics 365 Commerce – On-behalf-of support now available in Microsoft Entra External ID

We are announcing the ability to enable on-behalf-of ordering for Microsoft Entra External ID (EEID) in Dynamics 365 Commerce. This feature wi...

M365 Admin 7 days ago 3

Article

Dynamics 365 Sales – Ability to add custom risk criteria in Sales Opportunity Agent

We are announcing the ability to add custom risk criteria in the Sales Opportunity Agent in Dynamics 365 Sales. This feature will reach genera...

M365 Admin 7 days ago 4

Article

Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security

We are announcing the ability to authenticate using voice biometrics in Dynamics 365 Contact Center. This feature will reach general availabil...

M365 Admin 7 days ago 4

Article

Dynamics 365 Project Operations – Archive project cost actuals with long-term retention

We are announcing the ability to archive project cost actuals with long-term retention in Dynamics 365 Project Operations. This feature will r...

M365 Admin 7 days ago 4

Article

Dynamics 365 Project Operations – Enable the beginning balances feature

We are announcing the ability to enable the beginning balances feature in Dynamics 365 Project Operations. This feature will reach general ava...

M365 Admin 7 days ago 3

Article

Dynamics 365 Supply Chain Management – Enforce same-batch selection for raw materials in production and batch orders

We are announcing the ability to enforce same-batch selection for raw materials in production and batch orders in Dynamics 365 Supply Chain Ma...

M365 Admin 7 days ago 1

Article

Dynamics 365 Project Operations – Enable subcontractor vendor invoice matching to actuals

We are announcing the ability to enable subcontractor vendor invoice matching to actuals in Dynamics 365 Project Operations. This feature will...

M365 Admin 7 days ago 3

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Dynamics 365 Customer Voice Articles

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