Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Cumulative Update (September, 2025) for Microsoft Dynamics 365 Business Central is now released. BC27: Public Preview The public preview for D...
We are announcing the general availability of the export to Azure Data Lake Storage (ADLS) feature in Dynamics 365 Customer Insights – Data on...
We are announcing the ability to orchestrate journeys using any marketing interaction in Dynamics 365 Customer Insights – Journeys. This featu...
In Dataverse (formerly known as Common Data Service) or Dynamics 365, you can automate the decrementing of a field value using workflows. With...
Introduction Since customer expectations have reached unprecedented heights, the Dynamics 365 omnichannel experience concept has emerged as a ...
The future of customer service is self-service, and businesses that have realized this will come out on top. The days when customers had to ca...
In the realm of customer relationship management (CRM) software, Microsoft Dynamics and Salesforce are two of the most popular choices. In thi...
This post details an important update related to Microsoft Purview, a tool that provides organizations with greater control over the encryptio...
Between July 18 and July 20, 2022, Power Automate Ideas will migrate to a brand-new community platform powered by Dynamics 365 Customer Servic...
The manufacturing industry is subject to regulatory and statutory guidelines, making it essential for manufacturers to manage their entire sup...
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