Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365 Customer Engagement (CE), managing configuration values effectively is key to building scalable and maintainable solutions. En...
WhatsApp messages have a 98% open rate. Email sits at 21%. For businesses using Dynamics 365, this gap represents a massive opportunity. Most ...
Cumulative Update (October, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25: General availability: Dynamics 365 Busine...
Hello Everyone,Today I am going to share my thoughts on improving engagement and compliance with double opt-in.Let's get's started.Doubl...
In this post, you'll learn about a new feature called prompt plugins which are designed to allow agents access to Dataverse data - including i...
For those struggling to create a trial environment for Business Central, this guide offers practical advice on how to get started. Due to rece...
In this article, We will discover more about the brand-new feature that Microsoft unveiled in the 2023 Release Wave 1. The recent records comp...
Communication is the key to success in any business. Whether you are reaching out to potential customers, nurturing existing relationships, or...
Cases: Cases are the fundamental record type in service management and represent a single incident of any requested service. Different organiz...
If you're looking for an effective way to make sure that customer interactions are properly addressed, then fallback queues in Unified Routing...
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