Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Calculated and rollup columns in Dataverse are powerful tools that allow you to automate data processing inside your tables without writing co...
When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements. You can influence the sche...
With Copilot, agents can seamlessly generate knowledge articles based on the data from their cases. This includes case descriptions, email exc...
Dynamics 365 Finance and Operations Index provides a concise overview of the structure and contents of a the blog. It serves as a helpful for ...
Have you ever wondered how Artificial Intelligence (AI) can transform the landscape of Customer Relationship Management (CRM)? Artificial inte...
Enhanced case forms in Dynamics 365 Customer Service provide a streamlined layout to expedite case creation and show relevant information. The...
IoT recognizes the value of human time, both the time of the client and the service representative. IoT makes it possible to consistently prov...
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call to the customers or...
If you're preparing for a technical interview related to Microsoft Dynamics CRM, this post is a must-read for you. Microsoft Dynamics CRM is a...
Automatic assignment of incoming service requests is one of the most powerful capabilities of unified routing, benefiting customers as well as...
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