Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
When your customer data doesn’t flow smoothly between Mailchimp and Dynamics 365 CRM, your email marketing efforts take a hit. From incomplete...
One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. This is built on top of the existing Dynamic...
In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms...
Tracked Components is the latest feature in the Dynamics 365 Supply Chain Management's manufacturing capabilities, which was released in versi...
Launched in previews in 2023, both versions of Microsoft Copilot, covering Sales and Customer Service have now reached general release status....
The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workl...
Welcome back, Techies! We hope the latest chapter of our blog series, ‘Maplytics as a successful add-on to Microsoft Dynamics Field Ser...
Ensuring success in your Microsoft Dynamics 365 CRM implementation calls for effective support and continuous user training. Neglecting these ...
Continuing the previous post, let us now delve deeper into the different options inside each of the workstream types. Let us first create a wo...
In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...
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