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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Upcoming changes to email service notification recipients

If you rely on email service notifications from Microsoft services, it's important to be aware of upcoming changes to the way these notificati...

1 year ago

Beyond Copilot: Integrating AI into Dynamics 365 for Sales

Microsoft Dynamics 365 for Sales stands out as one of the most effective tools for businesses to manage and optimize their sales processes. In...

1 year ago

Create a service principal with Power Platform CLI

Create a service principal with Power Platform CLI Stephane Pelhatre Thu, 03/28/2024 - 14:46 Body Create a service princ...

1 year ago

Omnichannel for Customer Service – Voice Upgrade

Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone numbers...

1 year ago

Announcing New Feature in Dynamics 365 Map: Live Chat for Better Communication with On-Field Agents

MappyField 365 has introduced a new feature called Live Chat that aims to improve communication between managers in the office and agents in t...

2 years ago

Strengthen Customer Lifecycle using Maps within Microsoft Dynamics 365 CRM

“Be attentive coz one cannot predict the changing course of a tide”- Anonymous Have you ever tried watching a pot of milk being boiled over a ...

3 years ago

Advanced Edit filter criteria “Under” and “Not Under” for Field Services within Dynamics 365 CRM

Within Microsoft Dynamics 365, there are several settings that can be configured to suit various business requirements, providing a better use...

3 years ago

Important information about your Microsoft Dynamic 365 service

Attention all Microsoft Dynamic 365 service users! Starting October 17, 2022, infrastructure upgrades will be implemented to improve the proce...

3 years ago

Personalize your customer lifetime value predictions with customer profile attributes

When you're crafting marketing and sales strategies, personalizing your marketing campaigns, journeys, and content to your customer segments i...

3 years ago

Workstreams Overview – part 1 – Dynamics 365 Customer Service / Omnichannel

Workstreams can be defined as records or settings, where we can set up the channel, and define routing rules, work distribution, and bots to r...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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