Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365, attribute maps define how data flows from one record to another when creating related records. For example, when creating a C...
We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help custome...
Pop quiz! You get two messages: 📩 A generic promo email you might read later 💬 A WhatsApp message that lands right after you b...
It’s been a while since taking a Microsoft certification exam, but with the new MB-280 exam being launched in the last few days, I’...
In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisf...
Why stick to the old script when you can rewrite the rules of sales strategy for unprecedented success with Dynamics 365 for Sales? The worl...
Dynamics 365 Dataverse : Customer Type Field joao.neto Thu, 01/18/2024 - 15:04 Body What is? This field it's provision...
Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a...
How to delete internal emails from Dataverse or Dynamics 365 to keep private things private, without loosing visibility of important customer...
Dynamics 365 Field Service provides organizations to assist in creating work orders, scheduling and dispatching technicians, work order execut...
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