Microsoft Dynamics 365 Customer Service: Latest videos

Microsoft Dynamics 365 Contact Center overview

Streamlining Customer Onboarding Processes with Power Platform | EY Case Study

EY, a global professional services organization focused on creating lasting value for clients, has leveraged Power Platform to streamline cust...

Dynamics 365 Customer Insights and Dynamics 365 Sales 2024 Release Wave 1 Release Highlights

Exceeding Customer Expectations Through Transformation

Connect Mailchimp with Microsoft Dynamics 365 CRM - Improve Marketing and Sales Collaboration!

This video tutorial demonstrates how to connect Mailchimp with Microsoft Dynamics 365 CRM to improve collaboration between marketing and sales...

Building scalable sales processes with automated playbooks in Microsoft Dynamics 365 CRM!

If you're looking to scale your sales processes and take your business to the next level, automated playbooks in Microsoft Dynamics 365 CRM mi...

Dynamics 365 Sales Forecasting with AI with AJ Ezzour

In this podcast episode, you'll be introduced to AJ Ezzour, a product manager in Dynamics 365 sales, and learn about AI-powered forecasting in...

How Microsoft Viva Sales Works With Dynamics 365, Outlook & Microsoft Teams

This video illustrates how Microsoft Viva Sales neatly integrates with Dynamics 365, Outlook, and Microsoft Teams, enabling sales teams to col...

How to Set Up Abandoned Cart Reminders in Dynamics 365 Marketing

Learn how to set up abandoned cart reminders in Dynamics 365 Marketing with this helpful tutorial. Designed to help e-commerce businesses reco...

Use the Microsoft Multiselect Lookup PCF in Field Service

If you're looking to optimize your field service operations, this video is a must-watch. Here, you'll learn how to use the Microsoft Multisele...